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Summary
Experienced Technology Professional with over 20 years within higher education, specializing in instructional design, digital multimedia creation, remote training, AI data analytics, networking and server infrastructure management, LMS administration (Angel, Blackboard, Brightspace D2L, Canvas), and staff management. Proven leader in managing cross-functional teams, with expertise in delivering complex technical solutions and providing exceptional customer service.
Employment
 

SwiftMedia Design LLC  (06/2024 – Current)

- Performing contract work offering the following products:
  • Content creation in video production, graphic design, photography,animation, motion graphics, and audio production.
  • Web design creation, HTML/CSS/JavaScript, and SEO.
  • E-learning design, delivery of SCORM and 508 compliant training modules, Instructor led and blended learning materials, technical documentation and job aides.
  • EDU interactive game design, simulated game experiences, and infographics.
  • Assessments and evaluations for quizzes, knowledge checks, surveys, feedback forms, and rubrics with evaluation criteria.
  • Social media management, cross platform functionality, content scheduling, publishing, analytics, and community engagement.


St. Petersburg College (10/2000 - 06/2024)

Instructional Technology Manager (02/2022 – 06/2024)
- Managed the learning management system (LMS) support team, improving system performance by troubleshooting and resolving complex issues.
- Trained faculty on academic technologies, enhancing their use of the LMS and improving course delivery. (F2F, Teams, Zoom, Video tutorials, graphical job aides, FAQs & knowledge base articles for training documentation).
- Developed and delivered training workshops for faculty, improving adoption of new LMS features.
- Led LMS updates and migrations, coordinating with program deans and faculty to ensure a smooth transition.

Instructional Technology Division Manager (05/2015 – 02/2022)
- Oversaw CPSI technology infrastructure and virtual environments, serving as LMS administrator and performed the migration from Angel to D2L.
- Designed and delivered 508 compliant trainings for the National Guard's E-Drug training program (MCTFT).
- Designed and published SCORM packages to run in multiple LMS systems for (MCTFT).
- Created digital media learning products to enhance the instructional design team designs with a proficiency in Articulate Storyline, Camtasia, and Adobe Cloud suite products.
- Managed multiple technology projects for state, federal, and military clients, ensuring timely delivery and client satisfaction.
- Conducted technology research and purchasing, coordinating between technology staff
and senior management.

Technology Project Manager (08/2010 – 01/2013)
- Coordinated infrastructure projects, including flash media creation, database support, and mobile app development.

Multimedia Technologist (08/2006 – 08/2010)
- Established virtual studio design, supported servers, and led graphics support for curriculum design and media production. - Participated in development and troubleshooting of Flash media servers and web-based training.

Network Technical Support Specialist (08/2004 – 08/2006)
- Provided first-line onsite network technical support for hardware, servers, and networking issues.

Telecommunications Technician (10/2000 – 08/2002)
- Led a team in the installation of college-wide classroom computer labs, supporting 11 campuses.

Education
- **M.S. in E-Learning Design & Technology**, University of South Florida
- **B.A. in Management (Information Systems Concentration)**, Eckerd College
- **A.S. in Telecommunications Engineering**, St. Petersburg College
- **A.A. in Business**, St. Petersburg College

Certifications
- Cisco Certified Network Associate (CCNA)
- Certified Internetworking Support Technician (CIST)
- Dell Certified Technician - Panduit Certified Installer
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